Shipping

Shipping Policy

For Owala customers, the sections below set out processing, delivery, and tracking. This page applies specifically to owalec.shop.

What Owala customers should know about tracking and addresses
Owala publishes this tracking and addresses guidance for customers using owalec.shop. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

How Owala handles delivery issues
The following delivery issues guidance applies to the Owala storefront at owalec.shop. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Owalec.shop or 2393490139. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Details from Owala on returns after delivery
Owala publishes this returns after delivery guidance for customers using owalec.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Owala also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

processing and transit at Owala
This processing and transit section covers orders and visits through owalec.shop for Owala. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Our approach at Owala to delivery area
Customers using owalec.shop can rely on the following Owala guidance about delivery area. Our delivery area is limited to addresses within the United States. Standard shipping is free.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalec.shop
Phone: 2393490139
Physical address: 203 Annie Adkins Rd, Irmo, South Carolina, 29063, United States